Contact Us

Report an OutageThere are many ways to report an outage. Below are the most common ways to let us know that the power is out in your location. When contacting us we will need your address in order to best remedy the outage as quickly as possible. In times of severe weather there may be numerous outages around our service area. We will utilize our Twitter account to post the latest updates on outages and specified areas affected. Feel free to follow us to stay up to date on the latest news!

By Phone:                  
(423) 542-1111

By Email: 
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ContactsAccounts and Billing 

136 South Sycamore Street                     
Elizabethton, Tennessee 37643
Phone (423) 542-1519
Operations, Customer Service and Warehouse
400 Hatcher Lane                               
Elizabethton, Tennessee 37643  
Phone (423) 542-1101

Mailing Address 

Elizabethton Electric Department                                    
P.O. Box 790 
Elizabethton, Tennessee 37644-0790 

Telephone Numbers 
Customer Service: (423) 542-1100                                                  
After Hours Power Outage Reporting : (423) 542-1111 
Fax number: (423) 542-1108 

Office Hours:
8:00 a.m. – 5:00 p.m.  Monday – Friday (except Holidays)